Tour Dispatcher

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience. Some vocational training or job-related training may be required.
• Some previous work-related skill, knowledge, or experience may be helpful in this position.
• Gathers all pre-booked passengers collect tickets and issues appropriate wristbands. Embark all passengers on bus and dispatch tour to CTFL.
• Determines types or amount of buses or personnel required, according to tour schedule. Observes, receives, and otherwise obtains information from all relevant sources.
• Relays work orders, messages, and information to or from dispatchers, supervisors using telephone or two- way radio. Receives and prepares schedules, according to cruise ship request or specifications.
• Records and maintains files and records, regarding customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Confers with customer or supervising personnel regarding questions, problems, and requests from customers. Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment.
• Responsible for suggesting methods to improve area operations, processes, efficiency, and service to both internal and external customers. Responsible for cross-training all staff in relevant areas ensuring that the operation runs smooth and efficiently. Monitor customers experience, needs and complaints.

Other duties may be assigned:

Position Responsibilities:
Greets and handles prebooked tours at the pier. Reconciles tickets and wristbands and signs off with Shorex Manager. Ensure that work area is left clean and neat at the end of every shift.

Explains wristband usage in a clear and professional manner. Reports all discrepancies to the Tour Coordinator Supervisor or Tour and Quality Assurance Manager (TQAM) in a timely manner for resolution. Maintain relevant park information and training. Dispatch tours and log any discrepancies and advise Tour Coordinator Supervisor and TQAM.